returns and refunds

Try on your VERA piece at home. If you need to send it back or exchange it for another item, you have 30 days from the day you placed your order to do so.

Please make sure the item is returned new, unused, with the VERA tag still attached and in its original packaging. Unfortunately, returns that do not meet this policy will not be accepted.

To return an item, please write an email to hello@shopvera.ch for further details.

Once we’ve received your parcel and reviewed the goods, credit will be applied to your original method of payment within 10 banking days.

Unfortunately, sale items cannot be refunded.