FAQs

VERA. We are a small online retailer showcasing unique jewelry and accessories lovingly made by independent Filipino designers and artisans. These pieces are not mass-produced and may reflect distinct features that only add to their handmade charm. They also come in very limited quantities. 

Payment options. Shop easily and securely with your VISA, Mastercard, American Express or PayPal. We do not store your credit card details in our system.

VERA account and newsletter. Create a VERA account to save time at your next check-out. We value your trust: we won't spam you or share your contact details with anyone. Subscribe to VERA's occasional newsletter and be the first to know of new arrivals and exclusive offers.

Processing time. It takes one to three working days to process your order for shipping from the time payment is received. You will get an email with your tracking information once your order has been shipped. 

Free delivery within Switzerland. VERA is based in Zurich, Switzerland. We offer free shipping within Switzerland with the reliable Swiss Post. Items will be delivered to you usually within two business days.

International orders. We offer affordable shipping to the rest of Europe and the US through registered priority mail. Please note that you may incur customs charges in your country. Shipping outside of Europe and the US may be arranged upon request. Drop us an email at hello@vera-online.eu. 

Filipino shoppers. We get a lot of support and interest from Filipinos everywhere - maraming salamat! Thank you for spreading the word about VERA to your friends and family in Europe and the US. If you are based in the Philippines and ordering an item exclusive to VERA, we can ship directly to you from our local inventory base. This saves you time and shipping fees. Drop us an email at hello@vera-online.eu to inquire. In other cases, we encourage you to discover your local designers, artisans and retailers and buy directly from them!

Returns. If for any reason, you are unhappy with your order, items can be returned or exchanged hassle-free. Returns are at your expense. Please read our Returns and Refund Policy here.